Introduction

The Glass Shop LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate through our contact forms
• Schedule glass installation or repair services
• Subscribe to our newsletter or communications
• Apply for employment with our company
• Contact us via phone, email, or through our website

This information may include:

• Name and contact information (phone number, email address, mailing address)
• Project details and service requirements
• Payment information (processed securely through third-party providers)
• Employment application information (resume, references, work history)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source
• Device information (mobile, desktop, operating system)

How We Use Your Information

We use the information we collect to:

• Provide and improve our glass installation and repair services
• Respond to your inquiries and provide customer support
• Schedule appointments and coordinate service delivery
• Process payments and manage billing
• Send service updates, quotes, and project communications
• Improve our website functionality and user experience
• Comply with legal obligations and resolve disputes
• Process employment applications and hiring activities

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services (e.g., payment processors, scheduling software)
• Legal Requirements: We may disclose information when required by law, court order, or governmental request
• Business Protection: We may share information to protect our rights, property, or safety, or that of our customers or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases with access controls
• Regular security updates and monitoring
• Employee training on data privacy and security practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access and review the personal information we have about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for certain data processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: